In today's fast-paced world, finding the right office space or reserving a table at a popular restaurant can be a time-consuming and frustrating experience. I embarked on a project to create a streamlined and intuitive platform that simplifies these processes, making it easier for users to find and book their desired spaces and tables.

The existing process for booking office spaces and restaurant reservations at the People's Petroleum Building was fragmented and cumbersome. Users faced challenges such as: 

* Difficulty in finding available spaces and tables
* Inefficient communication with building management and restaurant staff
* Lack of a centralized platform for managing bookings
* Limited options for customizing reservations

These issues resulted in lost opportunities for both the building and its tenants, as potential customers were deterred by the lack of a user-friendly solution.

The primary objectives of the project were to:

* Create a user-friendly platform for booking office spaces and restaurant reservations
* Streamline the communication between users and building management
* Increase booking efficiency and satisfaction for both businesses and individuals

The success criteria were measured by:

* Increase in booking volume
* Reduction in customer support inquiries
* Improved user engagement and satisfaction
* Positive feedback from building tenants and restaurant patrons.

To understand the user needs and challenges, we conducted comprehensive user research including:

* User interviews with potential users
* Usability testing with prototypes
* Analysis of customer support inquiries

Key insights from the research revealed that users desired a platform that was:

* Easy to navigate
* Intuitive to use
* Provided real-time availability information
* Allowed for customizable booking options
* Enabled seamless communication with building management and restaurant staff.

We employed a collaborative design process to generate ideas and develop potential concepts. Brainstorming sessions, sketching, and wireframing helped us explore various design solutions. User feedback was continuously incorporated to refine the design and ensure it met user needs. We ultimately decided to develop a web-based platform that offered a centralized booking system for both office spaces and restaurant reservations.

The design process involved the following stages:

* **Wireframing:** We created wireframes to define the structure and layout of the platform, focusing on user flow and information hierarchy. We prioritized ease of navigation and clear communication of key information. 
* **Prototyping:** We built interactive prototypes using Figma to test and iterate on the design. This allowed us to gather valuable user feedback and make necessary adjustments to ensure usability. 
* **Visual Design:** The visual design emphasized a clean and modern aesthetic, incorporating a color palette that reflected the building's branding. We also used clear typography and intuitive icons to enhance the user experience. 
* **User Testing:** We conducted user testing sessions with target users to evaluate the platform's usability and effectiveness. Feedback was collected and analyzed to further refine the design.

One challenge we faced was integrating the platform with existing building management and restaurant reservation systems. We addressed this by working closely with technical teams to ensure seamless data transfer and system compatibility. We also encountered some initial resistance from building staff who were accustomed to traditional booking methods. We overcame this by providing comprehensive training and support to help them adapt to the new platform.

The final design solution was a user-friendly web-based platform that simplified the process of booking office spaces and making restaurant reservations at the People's Petroleum Building. The platform featured:

* A clear and intuitive interface with easy-to-understand navigation
* Real-time availability information for both office spaces and restaurant tables
* Customizable booking options to cater to different user needs
* Secure payment processing for online bookings
* A dedicated communication channel for users to contact building management and restaurant staff.

This project provided valuable insights into the importance of user-centered design in creating successful digital solutions. I learned the criticality of conducting thorough user research, iterating on design concepts based on feedback, and collaborating effectively with stakeholders. I also gained experience in designing for different user needs and integrating with existing systems. If I were to work on a similar project again, I would prioritize even more user testing throughout the design process to ensure the platform is truly user-friendly.

The People's Petroleum Building Reservations System successfully streamlined the booking process for office spaces and restaurant reservations, resulting in increased user satisfaction and business efficiency. The platform's intuitive design and user-friendly features made it easy for users to find and book their desired spaces and tables, leading to a significant increase in booking volume and a reduction in customer support inquiries. Looking forward, we plan to continue enhancing the platform by incorporating new features and functionalities to further improve the user experience.

This case study explores the design and implementation of a user-friendly platform for booking office spaces and making restaurant reservations, addressing the challenges faced by both businesses and individuals.

Streamlining Office Space and Restaurant Reservations: A User-Centric Design Solution

Alethia Counseling Services is a mental health counseling service that offers support and guidance to individuals, couples, and families facing various challenges and issues.

Individuals Seeking Mental Health Support

The primary goal for Alethia Counseling Center is to provide accessible, compassionate mental health support that empowers clients to improve their well-being. This encompasses several objectives

Conducted a thorough competitor analysis on prominent mental health platforms like BetterHelp and Talkspace, refining Alethia Counseling Center’s UX by drawing insights on accessibility, client engagement, personalized support features, and seamless session booking.

How is Alethia different? Alethia Counseling Center stands out by focusing on personalized support and easy access to mental health resources, ensuring a safe and confidential experience for clients throughout their therapy journey.

How did I solve the problem? I addressed the challenge at Alethia Counseling by researching the needs of both clients and therapists. I focused on simplifying the booking process and improving user engagement. By prototyping and testing various solutions, I gathered feedback to ensure the platform was intuitive, accessible, and met the needs of users seeking counseling support.

Post-competitor analysis, I posed three key questions:

Alethia Counseling Center simplifies mental health support with easy scheduling, secure sessions, and personalized care plans. With features like therapist matching and progress tracking, Alethia ensures a seamless, confidential experience, making it the go-to choice for accessible therapy.

From the gathered information from the competitors &amp; analysing the heuristics, we started building the basic information architecture for the application

Using color psychology to boost user engagement

Making mindful color decisions for Alethia Counseling Services, I leveraged color psychology to create a calming and welcoming environment. Understanding the impact of colors on mood, I avoided overly bright or intense colors that could cause anxiety, focusing instead on soothing tones like blues and greens, which promote trust and relaxation. This choice helped foster a positive, secure atmosphere for users, encouraging engagement and making their therapy experience feel more comfortable and accessible.

When a user selects a counselor and schedules an appointment.

Alethia Counseling Services enhanced its user experience with new features designed for simplicity and ease of use. Key improvements include a streamlined appointment booking system, real-time therapist availability, and a personalized client portal with sections like 'Book Appointment,' 'Book Class,' 'My Appointments,' and 'My Invoices.

Designing Alethia Counseling Services has been a rewarding challenge, focusing on creating a user-friendly and supportive platform.

Streamlined Appointment Booking:  Real-time therapist availability and easy rescheduling make the process more flexible than other platforms.Intuitive Interface:  Simplified navigation, making it easier for users to find therapists and resources, unlike more complex competitors.

These insights ensure Alethia is more than just another mental health platform—it offers a seamless, trustworthy experience for clients.

Alethia Counseling Services offers accessible mental health support with personalized counseling and flexible therapy options. 

Alethia Counseling services

ScoreLeap is an Edtech company that provides access to higher education to universities across the globe. Our platform's comprehensive end-to-end service includes counselling throughout the application process, as well as test preparation services for GMAT, GRE and SAT.

I conducted a usability review of the Scoreleap platform, observing and interviewing users across key demographics during real-world interactions. I followed up with an expert review, collaborated with the technical team to validate recommendations, and compiled a comprehensive report of findings to enhance the user experience

Orange color is used across all the interactive elements such as CTA’s, links, inputs, active states, etc

ScoreLeap is an Edtech company that provides access to higher education to universities across the globe. Our platform's comprehensive end-to-end service 

Product Designer